From MCK Group's posting. “We” and “our” refer to the employer.
Food Service Shift Lead – Gas Station & Convenience Store
Job Title: Food Service Shift Lead
Department: Food Service Operations
Reports To: Store Manager / Assistant Store Manager
Employment Type: Full-Time or Part-Time
Location: [Store Name and Location]
Pay Range: [Insert Hourly Rate]
Position Summary
The Food Service Shift Lead is responsible for overseeing food preparation, customer service, cleanliness, food safety, and team performance during an assigned shift. This position works alongside team members while providing daily direction and ensuring that all prepared food is fresh, properly stocked, accurately labeled, and served according to company standards.
The Shift Lead helps maintain a clean, safe, and welcoming gas station and convenience-store environment. The ideal candidate is dependable, organized, comfortable working in a fast-paced setting, and able to lead employees while delivering excellent customer service.
Essential Duties and Responsibilities
Shift Leadership
Lead and support food service employees during the assigned shift.
Immediately report unsafe conditions, pest activity, equipment problems, or suspected food contamination.
Follow proper procedures for handling chemicals, hot equipment, sharp objects, grease, and food allergens.
Customer Service
Greet customers and provide prompt, friendly, and professional service.
Answer questions about food products, ingredients, pricing, and promotions.
Respond appropriately to customer complaints and resolve routine concerns when possible.
Ensure orders are prepared correctly and delivered within expected service times.
Maintain an inviting and fully stocked food service area.
Encourage team members to provide consistent and courteous service.
Inventory and Merchandising
Monitor food, packaging, beverage, condiment, and cleaning-supply inventory.
Notify management when products or supplies need to be ordered.
Receive food deliveries and verify quantities, quality, temperatures, and expiration dates.
Store products promptly in the correct refrigerator, freezer, dry-storage, or display area.
Help conduct inventory counts and investigate unusual shortages or excessive waste.
Maintain attractive food displays and properly place promotional signs and pricing materials.
Protect company inventory from spoilage, damage, misuse, and theft.
Store and Cashier Support
Operate the point-of-sale register when assigned.
Accurately process cash, credit-card, mobile, and other approved payment transactions.
Follow company procedures for cash handling, refunds, discounts, voids, and age-restricted sales.
Assist with stocking merchandise, cleaning customer areas, and completing other store duties when necessary.
Follow all company security, robbery-prevention, and loss-prevention procedures.
Equipment and Facility Care
Safely operate fryers, ovens, grills, microwaves, warmers, coolers, freezers, coffee equipment, beverage machines, and other food service equipment.
Complete required equipment inspections and cleaning procedures.
Report equipment malfunctions immediately and stop using unsafe equipment.
Keep floors, counters, drains, sinks, trash areas, and food service workstations clean and free of hazards.
Complete opening, shift-change, and closing checklists accurately.
Supervisory Responsibilities
The Food Service Shift Lead provides day-to-day direction to food service team members during the assigned shift. The position may assign tasks, monitor performance, provide training, and communicate concerns to management. Formal hiring, disciplinary, scheduling, and termination decisions remain the responsibility of store management unless otherwise authorized.
Minimum Qualifications
High school diploma or equivalent preferred.
At least one year of food service, restaurant, convenience-store, retail, or customer-service experience preferred.
Previous shift lead, key holder, or supervisory experience preferred.
Ability to obtain and maintain any required food-handler or food-safety certification.
Basic math, reading, writing, and communication skills.
Ability to follow recipes, safety procedures, production schedules, and written instructions.
Ability to work independently and provide direction to others.
Dependable attendance and punctuality.
Must meet all legal requirements for operating store equipment and selling age-restricted products, when applicable.
Knowledge, Skills, and Abilities
Strong customer-service and interpersonal skills.
Knowledge of basic food preparation and sanitation practices.
Ability to lead by example and maintain a positive work environment.
Ability to prioritize duties in a fast-paced setting.
Ability to identify and resolve routine operational problems.
Attention to food quality, cleanliness, inventory control, and accuracy.
Ability to communicate effectively with employees, customers, vendors, and management.
Ability to remain calm and professional during busy periods or difficult situations.
Basic understanding of food cost, portion control, product rotation, and waste reduction.
Scheduling Requirements
Must be available to work a flexible schedule based on business needs.
May be required to work mornings, evenings, overnight shifts, weekends, and holidays.
Must arrive on time and remain at work until properly relieved or authorized to leave.
May be asked to provide coverage for employee absences or high-volume periods.
Work Environment
This position is performed in a busy gas station, convenience store, and food preparation environment. The employee may experience changing temperatures, food odors, cooking heat, noise, customer traffic, delivery activity, and exposure to cleaning products.
Performance Expectations
Successful performance includes:
Consistent compliance with food safety and sanitation standards.
Properly prepared, fresh, and fully stocked food products.
Accurate completion of food temperature, production, waste, and cleaning records.
Positive customer feedback and prompt service.
Reduced food waste and inventory shortages.
Clean, organized, and inspection-ready food service areas.
Dependable attendance and effective shift leadership.
Completion of assigned duties within established timeframes.
Requirements
Physical Requirements
The employee must be able to: Stand and walk for extended periods.
Frequently bend, reach, twist, push, pull, and perform repetitive hand movements.
Lift and carry up to 40 pounds, with or without reasonable accommodation.
Work around hot surfaces, cooking oil, steam, refrigerated areas, cleaning chemicals, and moving equipment.
Safely perform duties in areas where floors may occasionally be wet or slippery.
Communicate clearly with customers and team members.
Perform cleaning duties, including sweeping, mopping, wiping surfaces, washing dishes, and removing trash.
Benefits
$17-20 Per Hour
Flexible Scheduling & Day Offs
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
