layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Operations Manager at National Health Foundation | LAYIQ

Ensure the quality of guest services meets company standards by managing daily operations, assigning tasks, and providing coaching and training to the team as necessary.
Coordinate and plan guest meals and menus, ensuring consistent high-level service with an emphasis on Harm Reduction practices.
Train all direct reports to respond to emergency situations and provide crisis intervention as required.
Ensure timely completion of incident reports and related documentation.
Develop, implement, and monitor health and safety measures, including hazard communications and evacuation procedures.
Collaborate with the Director and leadership to share operational updates and maintain budget oversight.
Conduct weekly site safety inspections and coordinate repairs when needed.
Collaborate with interdisciplinary teams to manage guest care quality, census caps, room changes, and meal planning. Always practice a high level of customer service to our guests.
Assist the Director in developing and maintaining staff education and training systems.
Work with shifts lead to complete weekly inventory for the operations department.
Delegate tasks and special projects to foster team growth and development.
Perform additional duties as required to meet the needs of the facility and NHF.
Always follow NHF policies and procedures.
Leadership and Staff Oversight: Oversee the Operations department, including janitorial.
Review and approve timecards on a bi-weekly basis, ensuring accuracy and compliance with labor laws.
Ensure all operations staff adhere to CA labor laws regarding breaks, lunch periods, and overtime.
Partner with the People and Culture department to address any HR-related concerns.
Lead monthly GSA meetings and engage with staff through regular meetings.
Conduct annual performance appraisals and bi-monthly one-on-one meetings with direct reports.
Implement corrective action plans as needed, up to and including termination.
Proactively identify and report potential safety hazards or operational inefficiencies to the Director.
Perform any additional tasks assigned to support facility operations and guest services.
Always follow NHF policies and procedures.

Operations Manager

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