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ODK Media
Irvine, CA, US
Source: ODK Media careers · View original posting
From ODK Media's posting. “We” and “our” refer to the employer.
ODK Media, Inc. is a media group headquartered in Fullerton, CA that provides access to premium international content through its owned and operated streaming platforms, including OnDemandKorea, OnDemandChina, OnDemandViet, and Amasian TV. It also distributes content to global streaming services, cable operators, and movie theaters, serving as the Asian media hub for AAPI communities across the country.
We are currently looking for a Customer Service Representative (Bilingual) to join our team, who will be responsible for providing excellent customer service through various channels, including phone, chat, and email. If you're bilingual in Korean and have a natural ability to connect with people, we’d love to meet you!
Maintain an up-to-date knowledge of our products and services to provide accurate information, and address customer queries effectively.
Document customer interactions and escalate complex issues as needed
Collaborate with team members to ensure seamless customer support
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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