layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Functional Analyst / Tier 2 Helpdesk at One Federal Solution | LAYIQ

Provide Tier 2 Helpdesk support for Momentum (UFMS) and FIRST financial management applications.
Troubleshoot and resolve complex user issues while documenting resolutions and identifying recurring trends.
Serve as a functional analyst supporting system enhancements and application improvements.
Gather, analyze, and document business and functional requirements.
Collaborate with customers, developers, and technical teams throughout the software development lifecycle.
Perform system testing, regression testing, and user acceptance testing for application updates and enhancements.
Support Vendor Management processes within the financial management system.
Administer user security roles and access requests while ensuring compliance with organizational policies.
Support G-Invoicing processes and resolve functional issues related to federal financial transactions.
Develop, update, and maintain user guides, training materials, and system documentation.
Monitor system performance and recommend process improvements to enhance efficiency and user experience.
Provide excellent customer support while communicating technical information clearly to end users.
Participate in meetings, planning sessions, and special projects as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university.
Minimum of 5 years of progressive professional experience supporting enterprise financial management systems.
Prior experience supporting Momentum (UFMS) is required.
Prior experience supporting FIRST financial management applications is required.
Experience providing Tier 2 Helpdesk or advanced functional support.
Experience conducting system testing, regression testing, and user acceptance testing.
Experience gathering and documenting business requirements.
Experience supporting user security administration and access management.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.

Functional Analyst / Tier 2 Helpdesk

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