From Ovation's posting. “We” and “our” refer to the employer.
Dining Room Supervisor - Memory Care
Status: Full-time
Location: Ovation Heartwood Preserve; 470 Maxwell Plaza; Omaha, NE 68154
Apply at www.TeamAvamere.com
Job Summary
We’re seeking a compassionate, hands-on Dining Room Supervisor to lead dining services within our Memory Care community. This role supervises a team of 10+ dining staff, coordinates employee schedules, supports daily dining operations, and works alongside the team on the floor to provide attentive, resident-centered service.
The ideal candidate brings experience in restaurant, hospitality, senior living, assisted living, or memory care dining services, along with strong team leadership and customer service skills. Professional experience working with older adults is strongly preferred, particularly candidates with memory care, dementia, or Alzheimer’s care experience or training.
This is a hands-on leadership position for someone who enjoys coaching and supporting a team while also interacting directly with residents. Experience as a Dining Services Supervisor, Dining Room Supervisor, Restaurant Supervisor, Dining Manager, Food Service Supervisor, FOH Supervisor, Lead Server, or Senior Living Dining Supervisor is highly valued.
Essential Duties and Job Responsibilities
Train dining room servers and hosts on proper etiquette, hospitality, and service standards.
Create work schedules, assign side-work (e.g., setting tables, vacuuming), and manage shift coverage.
Conduct performance evaluations, monitor grooming/uniform compliance, and address disciplinary issues when necessary.
Welcome new residents, assist with seating, and ensure the dining room atmosphere is warm and inviting.
Coordinate closely with healthcare and dietary teams to ensure meals adhere to prescribed diets, food allergies, and texture modifications (especially critical in memory care).
Track meal attendance and proactively alert Wellness/Concierge staff if a resident fails to show for a safety check.
Handle resident complaints tactfully and ensure their culinary preferences are met.
Plan daily table sections and service flow based on resident meal counts.
Supervise the pacing and execution of meal services and assist with tray delivery/room service for residents who eat in their apartments.
Monitor dining supplies (silverware, linens, condiments) and assist in putting away stock or light dishwashing as needed.
Ensure the dining room complies with state licensing, ADA, OSHA, and local health department regulations.
Supervise daily and weekly cleaning duties to maintain a spotless, hazard-free environment.
Ensure the dining room, service stations, and equipment strictly adhere to state health codes and community sanitation standards.
Monitor food temperatures and safe handling practices during service.
Manage cleaning schedules and side-work duties for the serving staff.
Dispose of food and waste in accordance with established policies.
Other duties assigned are appropriate to the position.
Requirements
Requirements and Qualifications
Requires 1-2 years of food service experience, with at least 6-12 months in a supervisory or management role.
Knowledge of high standards of food service sanitation and safety.
Requires maintaining high standards of personal hygiene while working, including frequent hand washing and securing hair away from the face.
Interpersonal skills are necessary to establish effective relationships with department workers and with other departments.
Skill and ability to learn to operate kitchen equipment.
Must possess an active CPR/BLS Certification and always maintain certification during employment.
Requires current Food Handlers card issued by local Health Department.
Be knowledgeable of dietary practices and procedures, as well as related laws, regulations and pertaining to hospital and ALF/IL/ALZ operations.
Friendly, attentive, and professional demeanor with residents and guests.
Benefits
At Ovation, we believe caring for others starts with caring for our own teams. Our benefits are designed to support your well-being, growth, and peace of mind—so you can focus on making a difference every day.
Employees are Benefits-eligible at 30+ hours/week. Coverage begins the 1st of the month following hire
Medical, Dental & Vision Coverage – Regence medical plans (PPO & HDHP), Delta Dental (with orthodontia), and VSP vision
Employee Assistance Program (EAP) – Free, confidential support for mental health, stress, family needs & work/life balance (Canopy)
Paid Time Off (PTO) – Flexible PTO program combining vacation, sick, and holiday time
Paid Holidays – Six recognized holidays, with premium pay for eligible hourly employees
401(k) Retirement Plan – Available after 90 days, with discretionary employer match
Health Savings Account (HSA) – Employer contributes up to $600/year for HDHP participants
Flexible Spending Accounts (FSA) – Medical, Limited, Dependent Care, and Commuter options
Legal Insurance – Affordable access to legal support for common life needs
Pet Insurance – Discounted plans through Wishbone
Employee Discounts – Savings on travel, entertainment, electronics, fitness & more (Tickets at Work)
Ovation by Avamere is an Equal Opportunity Employer and participates in E-Verify
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