layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Street Outreach Manager (Field-Based) - California at Pacific Health Group | LAYIQ

Referral Generation & Pipeline Development
Lead outreach strategies to identify, engage, and refer ECM-, CS-, and BH-eligible members
Set clear expectations for outreach staff related to referral targets and productivity
Monitor referral volume, quality, and conversion rates
Identify barriers to referral acceptance and implement corrective strategies
Community Partnership Development (Strategic Focus)
Establish and sustain relationships with shelters, housing providers, street medicine teams, behavioral health providers, and community organizations
Build strategic referral pipelines that support program growth and member access
Position Pacific Health Group as a trusted partner within the local ecosystem
Participate in coalitions, case conferences, and coordinated outreach meetings
Formalize referral workflows and communication pathways with key partners
Staff Supervision & Performance Management
Supervise and coach outreach staff with a focus on relationship-building and referral generation
Train staff on effective community engagement and partnership development
Conduct performance reviews tied to outreach productivity and outcomes
Support team development and accountability
Outreach Operations
Oversee daily outreach activities across hiring county
Prioritize high-impact locations and partnerships that drive sustainable referrals
Support staff in complex field-based engagement and enrollment efforts
Ensure outreach coverage aligns with program growth and access goals
Program Integration (ECM, CS, Behavioral Health)
Maintain strong knowledge of ECM eligibility pathways and Community Supports services
Coordinate closely with care management and operational teams for seamless handoffs
Align outreach strategies with health plan and county priorities
Cross-County & Health Plan Coordination
Serve as the primary contact for outreach-related referral activity (if supporting additional regions or plans)
Participate in performance reviews and partner meetings
Support reporting, audits, and compliance requirements
Documentation, Data & Quality Improvement
Ensure accurate documentation of outreach, referrals, and partnerships
Analyze referral trends, partner performance, and outreach effectiveness
Lead continuous improvement initiatives to strengthen referral pipelines
How Success Is Measured
Consistent referral volume and successful conversion into ECM, CS, and BH programs
Strong, reliable partnerships with key community organizations
Positive feedback from county and health plan partners
Outreach staff performance, engagement, and development
Growth and sustainability of referral pipelines
Who Thrives in This Role
Is a strong leader who can manage field-based teams
Excels at building strategic partnerships and community relationships
Is data-driven and performance-focused
Is proactive, solution-oriented, and highly organized
Thrives in dynamic, fast-paced, community-based environments
Is passionate about improving access to care for underserved populations
Schedule: Monday – Friday | 8:30 AM – 5:00 PM
Work Structure: Primarily field-based with regional oversight responsibilities
Location: Hybrid – Field Based
This includes locations within: San Diego County
San Joaquin County
Equal Employment Opportunity
Pacific Health Group, along with its divisions, is a proud Equal Opportunity Employer. We embrace diversity and are devoted to creating an inclusive environment for all employees. Our commitment is to ensure equal employment opportunities for every qualified candidate, irrespective of race, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other status protected by federal, state, or local laws.
At Pacific Health Group, we recognize the importance of accessibility and are dedicated to providing reasonable accommodations for individuals with disabilities. We believe that our strength lies in our diversity, and we are committed to building a workforce that reflects the varied communities we serve. Join us in a workplace where everyone's contributions are valued and respected.
Pre-Employment Requirements
Employment is contingent upon the successful completion of our pre-employment process, which includes a background check and the submission of all required documentation and new hire paperwork.
AI & Human Interaction (HI) in Recruitment
Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location.
All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.

Street Outreach Manager (Field-Based) - California

Employer job description

About Pacific Health Group

What This Role Looks Like (Day-to-Day Reality)

What You’ll Do

Requirements

Minimum Qualifications

Benefits

Compensation & Benefits

About this listing