layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Onboarding Manager at PERSUIT | LAYIQ

Client Onboarding & Implementation
Own and manage onboarding for 8–12 enterprise clients simultaneously, guiding them through all phases of implementation and adoption. This includes both corporate legal departments and their law firms.
Lead clients through onboarding projects ranging from 3–6 months, ensuring milestones, deliverables, and timelines remain on track.
Project Delivery & Risk Management
Identify, manage, and escalate risks to onboarding project plans proactively before they impact outcomes.
Partner with internal and external stakeholders to remove blockers and ensure successful implementation.
Stakeholder Engagement & Relationship Management
Serve as the primary point of contact throughout onboarding.
Lead kick-off meetings, project reviews, and training sessions.
Build trusted relationships with senior legal, procurement, operations, finance, and technology stakeholders.
Drive accountability while maintaining strong client relationships and a positive customer experience that builds long-term trust and growth opportunities.
Platform Adoption & Technical Onboarding
Develop expertise in the PERSUIT platform and associated workflows, including eBilling functionality and platform configuration.
Guide clients through system setup, configuration, data readiness, and adoption activities.
Collaborate with subject matter experts to support more complex technical requirements and integrations.
Contribute to support ticket resolution and troubleshooting with users.
Operational Excellence & Continuous Improvement
Contribute to the evolution of onboarding playbooks, documentation, processes, and client communications.
Identify opportunities to improve efficiency, scalability, and client outcomes.
Leverage AI, automation, and operational tooling to streamline workflows and enhance the onboarding experience.
Surface customer feedback and implementation insights to Product and cross-functional teams.
Cross-Functional Collaboration
Partner closely with Customer Success, Sales, Support, Product, Engineering, and other internal stakeholders to deliver a seamless onboarding experience.
Share knowledge and best practices across the Customer Experience organization and the broader company.
Why Join PERSUIT?

Onboarding Manager

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