From Q2Impact's posting. “We” and “our” refer to the employer.
Position Summary
The Change Management Lead supports the successful adoption of a Department of Defense (DoD) Security Cooperation digital platform by planning and executing organizational change management (OCM) activities that prepare users, stakeholders, and leadership for new technologies, processes, and ways of working.
Working under the guidance of senior program leadership, the Change Management Lead develops communication strategies, stakeholder engagement plans, training support, and adoption metrics to ensure the platform is embraced across the Security Cooperation enterprise. The role serves as a bridge between technical development teams and end users, helping to translate complex system capabilities into practical, mission-focused benefits.
This position is well suited for a mid-level professional with experience in organizational change, communications, training, or user adoption who is looking to expand their expertise in federal digital transformation and Security Cooperation.
Essential Duties and Responsibilities
Change Management Planning
Support development and execution of the program's Organizational Change Management (OCM) strategy.
Assist in assessing organizational readiness for new capabilities and system deployments.
Identify change impacts across organizations, business processes, and user groups.
Maintain change management plans, schedules, and implementation trackers.
Monitor risks to user adoption and recommend mitigation strategies.
Stakeholder Engagement
Build productive relationships with government stakeholders, functional leads, and end users.
Identify stakeholder needs, concerns, and adoption barriers.
Coordinate stakeholder meetings, workshops, and feedback sessions.
Track stakeholder engagement activities and action items.
Support leadership communications throughout the implementation lifecycle.
Communications
Develop clear, user-focused communications explaining new platform capabilities and business process changes.
Draft newsletters, announcements, FAQs, release notes, and informational materials.
Coordinate communication campaigns before and after major system releases.
Ensure messaging is consistent across program teams and government organizations.
Maintain communication calendars and distribution lists.
Training & User Enablement
Coordinate development of user guides, quick reference materials, job aids, and training resources.
Assist instructional designers and subject matter experts in preparing training content.
Support virtual and in-person training sessions.
Coordinate user onboarding activities for new platform capabilities.
Gather participant feedback to improve training effectiveness.
User Adoption & Performance Measurement
Track user adoption metrics and engagement trends.
Collect and analyze user feedback through surveys, interviews, and workshops.
Develop reports summarizing adoption progress, user satisfaction, and improvement opportunities.
Support continuous improvement initiatives based on user feedback.
Assist in measuring organizational readiness and change effectiveness.
Knowledge Management Support
Coordinate updates to frequently asked questions (FAQs), knowledge articles, and user support materials.
Promote reuse of lessons learned and best practices across Security Cooperation organizations.
Support governance processes that improve consistency of communications and training materials.
Assist with maintaining knowledge repositories and collaboration sites.
Collaboration
Work closely with program managers, product owners, developers, trainers, and communications specialists.
Participate in Agile planning sessions to understand upcoming releases and user impacts.
Coordinate with technical teams to translate system enhancements into user-friendly messaging.
Support cross-functional teams during platform deployments and change events.
Success Measures
Success in this role will be demonstrated by:
Supporting successful rollout of new platform capabilities with minimal disruption to users.
Increasing user awareness, engagement, and adoption through effective communications and training.
Delivering high-quality communication products and user enablement materials on schedule.
Maintaining positive relationships with stakeholders across the Security Cooperation community.
Collecting actionable user feedback that informs future platform enhancements.
Contributing to measurable improvements in user satisfaction, platform utilization, and organizational readiness.
Supporting continuous improvement of change management processes and tools.
Work Environment
The Change Management Lead works as part of a multidisciplinary digital transformation team supporting the modernization of Security Cooperation capabilities across the Department of Defense. The role involves regular collaboration with government stakeholders, technical teams, trainers, and program leadership to ensure that new technologies are successfully adopted and deliver meaningful operational value.
This position is ideal for an early- to mid-career professional who enjoys working with people, communicating complex ideas clearly, and helping organizations navigate change. It offers opportunities to grow into more senior organizational change, program management, or digital transformation leadership roles while contributing to mission-critical modernization efforts.
Requirements
Required Qualifications
3–6 years of experience supporting organizational change management, communications, training, project management, or digital transformation initiatives.
Experience working with DoD, federal programs, or large complex organizations.
Active Secret Security Clearance
U.S. citizenship required.
Eligible to work in the United States.
Required Knowledge, Skills, and Abilities
Organizational Change Management
Understanding of change management principles and methodologies.
Bachelor's degree in Organizational Development, Communications, Business Administration, Public Administration, Education, Psychology, Human Resources, or a related field.
Familiarity with Security Cooperation organizations or related mission areas.
Experience supporting implementation of cloud-based applications or enterprise collaboration platforms.
Familiarity with Agile software development environments.
Exposure to behavioral science, human-centered design, or user experience principles.
Preferred Certifications
One or more of the following is desirable but not required: Prosci Change Management Certification
Association of Change Management Professionals (ACMP) Certified Change Management Professional (CCMP)
Certified Scrum Master (CSM)
Project Management Professional (PMP) certification in progress
ITIL Foundation
Security+
About this listing
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