From Race Communications's posting. “We” and “our” refer to the employer.
Location: In Field: Lancaster, CA.
Location Status: Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Frequent travel to and work from other Race offices or other off-site locations will be required.
100% Company-Paid Medical and Dental Benefits
Free Fiber Internet Service
Comp: $23 to $26 USD per hour (with expected overtime)
Who We Are:
We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference.
When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.
Position Impact:
The Field Technician 3 is responsible for the installation, maintenance, and troubleshooting of telecommunications equipment and systems. This role involves working both independently and collaboratively to ensure seamless communication services for clients and customers. Field Technicians are proficient in configuring, testing, and repairing telecom infrastructure, including fiber optic networks, cables, and related equipment.
They possess strong technical acumen, a commitment to safety protocols, and the ability to adapt to various work environments, from outdoor installations to indoor settings. Field Technicians play a vital role in maintaining the reliability and efficiency of telecom networks, ensuring consistent connectivity and customer satisfaction.
Requirements
Qualifications and Experience:
Eligibility for US Employment without sponsorship
Minimum of 21 years of age
A valid driver's license, subject to successful verification through a DMV check, is mandatory
High School Diploma or GED or equivalent combination of education and experience is preferred
Minimum of 12 months of experience as a field technician
Understanding of Fiber Optic Networks, Basic Telecom, and Video
Basic knowledge of Apple IPAD
The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Proficiency in Spanish Language is desirable
Skills: Proficient use of MS Office applications including Teams, teleconferencing applications
Functional use of common office equipment, computers, and office software
Ability to distinguish colors and audible tones
Essential Duties and Responsibilities:
Fiber Optic Cable Installation and Maintenance:
Performs residential installation and troubleshooting of internet connectivity, telecom, and video
Responds to support issues with truck rolls and telephone support to troubleshoot on-site connectivity for phone, internet, and video services
Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Internet Connectivity, Telecom, and Video
Infrastructure Operations:
Conducts low voltage/fiber infrastructure wiring and troubleshoots related issues
Offers remote assistance to support technicians and engineers
Ensures timely and accurate completion of work orders
Ticket Management and Communication:
Asks questions to determine the nature of the problem and be able to walk customers through the problem-solving process
Utilizes CRM for support tickets and trouble ticket resolution
Completes assigned work orders promptly and accurately
Receives location information and task assignments via dispatch software or from personnel
Effectively handles challenging situations and emotionally charged customers
Responds promptly to customer inquiries and concerns in a customer-centric manner
Training and Mentorship:
Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook
Assists the Field Technician team with training and mentoring new team members, ensuring they have the necessary knowledge and skills for performing their jobs safely and efficiently
Equipment Operations and Site Maintenance:
Operates mechanized equipment such as a bucket truck, excavators, and trencher
Climbs poles up to 40 feet and operates in bucket trucks with 32’ plus ladders
Manages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadways
Adheres to and operates within the weight capacity limits specified by manufacturers for equipment and machinery:
Bucket Truck: 350-pound manufacturers maximum load capacity
Ladders: 300-pound manufacturers maximum load capacity
Vehicle Maintenance and Travel:
Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
Maintains a clean driving record as defined by the current fleet insurance underwriter
Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors including businesses and/or residents depending on the nature of the job
Overtime, nights, and weekends may be required
Safety Awareness and Compliance:
Maintains awareness of potential hazards like uneven terrain, loose pets, or slippery walkways
Maintains a safe distance from aggressive or unrestrained animals
Maintains a safe distance from potential hazards in the work area, including loose pets, children, and other live obstacles
Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
Understands, completes, and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperwork
Understands and responds appropriately to all safety hazards and warning devices (e.g., back-up alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens)
Other duties as assigned.
Benefits
Why Join Our Team:
Join a tight-knit crew—no faceless corporation vibes here
Growth potential: promotions and new challenges are part of our DNA
Competitive base salary
Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
Free fiber internet service for all employees living in our service area
A culture built on integrity, mutual respect, and a shared purpose
Call to Action:
Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
