Customer Support Specialist

As a Customer Support Specialist, you’ll play a key role in ensuring our clients’ customers receive top-notch support. Your main responsibilities will include:

• Responding to customer inquiries via phone, email, and/or chat
• Providing fast, friendly, and professional assistance
• Troubleshooting product and service issues to find optimal solutions
• Maintaining detailed and accurate records of customer interactions
• Staying up to date on client products, services, and policies to provide accurate information
• Collaborating with teammates and sharing feedback to continuously improve the customer experience

Requirements

• We’re looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:
• This is a fully remote position, but you must be located within the United States
• Fluent in speaking, writing, and reading the English language
• A reliable Internet connection and computer
• A positive, professional attitude and a passion for helping others
• The ability to work independently in a distraction-free home office
• Previous customer support experience is a plus, but not required