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Shepard Exposition Services
Atlanta, GA, US; Las Vegas, NV, US
Source: Shepard Exposition Services careers · View original posting
From Shepard Exposition Services's posting. “We” and “our” refer to the employer.
The Production Manager, Audio Visual (AV) is responsible for the seamless planning, coordination, and execution of all AV and production requirements. This role will ensure high-quality service delivery, operational excellence, and strong client engagement.
Key Contributions of the Role
Serve as the primary point of contact for clients through the lifecycle of the production while maintaining a positive and professional relationship.
Establish and maintain the Critical Path with the client to ensure all Blue Diamond service commitments are upheld.
Respond to all internal and external email communications promptly, ideally within 24 hours.
Ensure all project planning details are accurately maintained and updated within the IntelliEvent system.
Prepare all room diagrams, including scenic layouts, room configurations, rigging plots, and other requested schematics, and deliver them to clients within four days maximum.
Source all cross-rental needs through the appropriate sub-rental PC staff.
Secure necessary operational resources (e.g., hydraulic lifts) required for effective event production.
Manage communications with facility staff to optimize operational efficiency and meet or exceed client expectations.
Contract with external labor resources as needed, including freelancers, labor companies, and union labor.
Develop a complete production schedule, including AV office operations, security coverage, and crew meal timing.
Coordinate and submit electric/power and internet service orders on behalf of clients as needed.
Oversee the financial performance of each project, ensuring:
Partner with the Sales team to ensure all additions or changes to services are captured and billed appropriately.
Work collaboratively with Shepard Exposition Service (SES) team members and other partners to deliver the highest level of Blue Diamond service.
Gather all client requirements within appropriate planning timelines (initial requirements at 60 days out, and final requirements at 15 days out), referencing prior year data for accuracy.
Respond to on-site changes with professionalism, urgency, and with a solution-oriented mindset while maintaining service quality.
Conduct on-site briefings with AV personnel, ensuring all freelancers adhere to company expectations regarding conduct, appearance, and performance.
Please note that the roles and responsibilities outlined in this job description are not exhaustive and may be subject to change. Additional tasks may be assigned as needed to meet the evolving needs of the company.
Shepard is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, color, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, medical condition, genetic information, military status, veteran status, non‑disqualifying physical or mental disability, or any other non‑merit factor. All employment decisions are made based on business need, job requirements, individual qualifications, and merit.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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