Employer job description

From Silver Hills Bakery's posting. “We” and “our” refer to the employer.

Position: IT Support Specialist – Level 2 Reports to: IT Support Team Lead

We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical support to users serving as a key on-site IT resource for our manufacturing operations. The IT Support Specialist II is responsible for ensuring the reliability, availability, and security of end user computing systems and IT related equipment.

In addition to providing desktop and user support, this role will troubleshoot and support network connectivity, wireless infrastructure, IT equipment, and a variety of production technologies. The successful candidate will collaborate with IT teams, vendors, and business stakeholders to ensure reliable technology operations and support technology initiatives.

This position requires a well-rounded technical skill set, strong troubleshooting abilities, and a proactive approach to supporting both end user and infrastructure technologies.

Requirements

Here is who you are…
Drive & motivation
You are support oriented and find customer service quite rewarding

IT Support Specialist

Employer job description

Requirements

You have a positive attitude and ability to stay calm under pressure

You have strong customer service and interpersonal skills

You have working knowledge of Windows and Mac

You have knowledge of enterprise server environment

You have strong oral and written communication skills

You have 3+ years of hands-on experience in IT support & projects related role

You have a degree or diploma in Information Technology or related discipline

Benefits

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