Applications Engineer

Slip Robotics is a B2B Robotics-as-a-Service company deploying autonomous loading and unloading robots — SlipBots and SlipLifts — at warehouse and fulfillment sites across North America. Our customers are some of the largest shippers and 3PLs in the industry, and we're scaling fast. We build the robots, we deploy them, and we keep them running.

The Applications Engineer owns the full site lifecycle from technical assessment through go-live and post-launch support, combining solution design and configuration work with hands-on installation, training, and hypercare. Serves as the primary on-site operations point of contact for the customer throughout deployment, requiring travel to launch locations.

Responsibilities:

• Conduct site assessments and translate customer workflows into a validated solution design
• Build and maintain each site's configuration sheet and configure the system to spec
• Own and execute the quality hand-off checklist before and during installation
• Own on-site installation and commissioning of the system
• Deliver hands-on operator training to the customer's team
• Own the post-launch support window, monitoring performance and resolving early issues
• Serve as the primary on-site point of contact during launch, solving problems that improve the customer's experience and usage of the system
• Document and escalate gaps in spec, configuration, or training, and feed lessons learned back into assessment, configuration, and training materials
• Report site status, risks, and outcomes to the Launch Planner throughout the engagement

Requirements

• 5-7+ years combining solutions/industrial engineering, warehouse management, and field service or commissioning experience
• High working knowledge of warehouse operations and material handling workflows
• Strong training and instructional skills, with proven ability to interface directly with customers on site
• Demonstrated ability to find and implement solutions to customer problems that enhance their experience and usage of Slip Robotics systems
• High communication skills, comfortable delivering feedback both internally and externally