layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Bilingual Patient Support Center Representative at Texas Health Action | LAYIQ

Requirements

Your previous work life and education must include: High School Diploma
1 year experience in a medical setting & or call center experience
Knowledge of medical terminology, procedures and diagnosis
Knowledge of computer and relevant software applications
Knowledge of general administrative and clerical procedures
Bilingual in English and Spanish
Your previous work life and education would ideally include: Prior experience in a non-profit organization
Prior experience working with historically underserved populations
Working knowledge of HIPAA regulations
Working knowledge of Athena electronic medical record
Working knowledge of healthcare insurance preferred
2+ years of experience in working with diverse populations, including LGBTQ+ and other marginalized populations
Active Basic Life Support (BLS) certification required or must be obtained before hire date.
Knowledge Skills and Abilities
Must have basic PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word, and Excel.
Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
Well-developed verbal and written communication skills in English; Additional language abilities desirable.
Ability to work well under pressure with minimal supervision.
Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organizations.
Ability to apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines.
Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities.
Must be able to work productively with other departments and employees.
Ability to work with professionals from various partners and organizations.
Usually works forty (40) hours per week, some weekends may be required.
Ability to successfully manage conflict, negotiating “win-win” solutions.
Must be able to multi-task, prioritize with strong time management skills.
Exceptional follow-through on tasks and assignments
Must possess leadership qualities and be able to supervise and secure the cooperation of staff
Physical Requirements/Environmental Conditions
Perform the following with or without reasonable accommodations: Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips.
Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly.
Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound.
Perform repetitive motions with wrists, hands, and fingers. Individual must be able to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull, or otherwise move objects.
Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks, as well as inspect and analyze.
Must be able to work and concentrate amidst distractions such as noise, conversation, and foot traffic; ability to handle interruptions often and be able to move from one task to another.
While worker may possibly be subjected to temperature changes, the worker is generally not substantially exposed to adverse environmental conditions as the work is predominantly inside.

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (403b)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Holidays)
Short-Term & Long-Term Disability
Training & Development
Parental Leave
Longevity Pay
Applicant Information: Submitting official transcripts, diplomas, certifications and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification.
The applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
EEO Statement: Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Beware of Employment Scams
Kind Clinic and Texas Health Action are aware of fraudulent job offers and recruitment scams that falsely claim to represent our organization.
Please note: We will never ask for payment, gift cards, or financial information as part of the hiring process.
Legitimate communications from our recruitment team will come from an official @texashealthaction.org email address (or other verified organizational channels).
Interviews are not conducted through text message or chat apps.
Any employment offer will follow a formal interview process.
If you receive a suspicious message claiming to represent Kind Clinic or Texas Health Action, do not provide personal or financial information. If you are unsure whether a communication is legitimate, please contact us at hr@texasheralthaction.org before responding.

Bilingual Patient Support Center Representative

Employer job description

What you would do:

Compensation

Requirements

Benefits

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