layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Director of Client Success
Transform9
Birmingham, AL, US
Source: Transform9 careers · View original posting
- Employment
- full time
Employer job description
From Transform9's posting. “We” and “our” refer to the employer.
Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.
Transform9 builds AI agents that answer every call for physician practices — scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.
Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.
About the role
Retention is the whole ballgame for a company whose product answers its clients' phones — and ours is working: net revenue retention is currently above 140%. You'll lead the entire post-sale organization — account management, implementation, and support, 10+ people and growing — and own the playbooks that keep that number climbing as we scale.