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UpSmith
Dallas, TX, US
Source: UpSmith careers · View original posting
From UpSmith's posting. “We” and “our” refer to the employer.
UpSmith builds agentic AI systems that help skilled-trades businesses win—by converting more demand into revenue without adding payroll. Our flagship platform, Jenny, deploys autonomous AI agents that engage customers, surface revenue opportunities, and execute end-to-end workflows directly inside systems like ServiceTitan.
We are entering a phase where AI capability alone is no longer the bottleneck. Rather, the bottleneck is product outcomes: deploying agents into messy, real-world environments and making them work—reliably, measurably, and at scale.
This role exists to own that problem, and associated outcomes with it.
The AI Outcomes Associate sits at the intersection of:
You will be responsible for turning AI capability into customer-visible, revenue-driving outcomes. That means working directly with customers, AI Outcomes managers, and engineers to deploy agents, diagnose failures, refine behavior, and prove impact.
This is not a traditional CSM role.
It is a front-line, ownership-heavy role for someone who wants to see their work running in production—creating real economic value.
Mission first. Deliver magic for the builders we serve.
Speed wins. Execute efficiently with bias to action.
Be an owner. Raise the bar and take pride in the work.
Choose greatness. We perform best when we play to our superpowers. We hold a high standard for the bets we make
These are not slogans. This role lives or dies by them.
Why This Role Matters
UpSmith is moving from “Can we build agents?” to “Can we deploy agents that win?”
This role is where that question gets answered—every day, with real customers, real revenue, and real accountability.
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