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Valsoft Corporation
Ann Arbor, MI, US; Detroit, MI, US; Kalamazoo, MI, US; Lansing, MI, US; South Bend, IN, US; Toledo, OH, US
Source: Valsoft Corporation careers · View original posting
From Valsoft Corporation's posting. “We” and “our” refer to the employer.
WSI Technologies provides mission-critical recording and communication solutions to enterprise, public safety, and government organizations. Its technology helps customers securely capture, store, and manage sensitive communications, supporting compliance, accountability, and reliable operations in environments where accuracy and uptime matter.
WSI Technologies is part of Fluent Software Group (a Valsoft Corporation operating group), a global acquirer and operator of vertical market software businesses. We focus on specialized industries where expertise creates lasting advantages.
The Opportunity
We’re looking for a hands-on Field Technician to install, maintain, and troubleshoot WSI Technologies systems across customer sites. You’ll work independently in the field, solving technical issues and helping public safety, government, and enterprise customers keep critical systems running reliably.
Location: Michigan (hybrid: field-based / remote between customer visits)
The hourly rate for this role is $25-30 USD per hour, plus overtime eligibility. Final compensation will be determined based on experience, skills, and location. Travel is required up to 80–85%, primarily during the week. A company vehicle, gas card, and stipend are provided.
Installations & Deployments
Install and configure WSI systems on-site, including servers, applications, and recording infrastructure.
Rack, cable, configure, and test hardware in data center and telecom environments.
Configure Windows desktop and server operating systems, including virtual environments.
Test completed installations and confirm systems meet customer requirements before sign-off.
Technical Support & Troubleshooting
Diagnose and resolve hardware, software, network, and connectivity issues.
Respond to customer support requests within established SLA expectations.
Manage service tickets and field visits independently.
Escalate complex technical issues when additional support is required.
Customer Service & Documentation
Act as the primary technical contact during on-site customer visits.
Keep customers informed about timelines, issues, progress, and resolutions.
Document installations, troubleshooting steps, and resolutions accurately in the ticketing system.
Maintain clear service records and provide feedback that can improve internal processes and product performance.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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