layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Service Level Specialist
Avalore, LLC
Arlington, VA, US
Source: Avalore, LLC careers · View original posting
- Pay
- $67,000 — $117,000 USD per year
- Employment
- full time
Employer job description
From Avalore, LLC's posting. “We” and “our” refer to the employer.
The Service Level Specialist will design, maintain, and report on Service Level Agreements (SLAs) to meet customer commitments. This person will track performance and recommend service delivery improvements. This person will establish and monitor SLAs, working with stakeholders to define appropriate service levels. This person will develop and implement SLA measurement and reporting processes. This person will regularly analyze SLA performance data, identifying trends and areas for improvement.
This person will work with technical teams to address service level breaches and implement corrective actions. This person will conduct regular service reviews with customers, presenting SLA performance and discussing any issues or concerns. This person will develop and maintain service improvement plans based on SLA performance and customer feedback. This person will collaborate with the service catalog manager to ensure SLAs are accurately reflected in the service catalog.