Portmeirion Group Warehouse Operations Manager

Overview

Portmeirion Group is seeking an experienced Operations Manager to lead our homeware distribution center in Waterbury, CT. This role is responsible for the day-to-day management of warehouse operations, ensuring the accurate and timely processing of orders across wholesale and direct-to-consumer channels. The ideal candidate is hands-on, detail-oriented, and experienced in consumer packaged goods distribution.

Key Responsibilities

• Manage all daily operations of the distribution center, including receiving, picking, packing, shipping, and inventory control
• Ensure timely and accurate fulfillment of customer orders, meeting service level expectations
• Lead, train, and supervise warehouse staff, fostering a culture of accountability, safety, and continuous improvement
• Oversee workflow planning, labor scheduling, and productivity optimization
• Maintain inventory accuracy and coordinate cycle counts and physical inventories
• Utilize and optimize WMS systems to support efficient operations and reporting
• Collaborate with customer service, sales, and transportation partners to resolve order issues and improve delivery performance
• Ensure compliance with safety standards, company policies, and operational best practices
• Additional duties as assigned

Requirements

Qualifications

• 5+ years of experience in warehouse or distribution center operations, preferably in consumer packaged goods
• Proven experience managing direct-to-consumer fulfillment operations
• Strong working knowledge of WMS systems
• Experience supporting Amazon fulfillment (Seller Central, FBA/FBM, compliance requirements) a plus
• Bilingual (English/Spanish) strongly preferred
• Strong leadership, communication, and problem-solving skills
• Ability to work in a fast-paced, hands-on, in-office environment