Facility Solutions Manager (Account Manager)

Are you ready to take ownership of client partnerships and drive performance in facility management?

Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients’ spaces shine while building your career in a collaborative, growth-focused environment.

What You’ll Do:

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
• Customize service strategies and scheduling that exceed client expectations.
• Negotiate service agreements and pricing for new contracts and add-on solutions.
• Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
• Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
• Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
• Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
• Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
• Monitor and manage staffing and resource needs to maintain outstanding service.
• Why City Wide: Competitive salary and growth potential.
• Dynamic, supportive team culture focused on excellence and client impact.
• Make a real difference for clients, contractors, and your career.

Requirements

• You’ll Succeed Here If: You have 3+ years’ experience in facility management, operations, or building services.
• You’re detail-oriented, proactive, and confident in building relationships.
• You communicate clearly—verbally and in writing—with clients and teams.
• Expert in Microsoft Office and comfortable with database/CRM technology.
• You hold a high school diploma (Bachelor’s degree preferred).
• You have reliable transportation for on-site visits.