layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

RedLion Wireless Sales Trainer - New Jersey at RedLion Mobile | LAYIQ

Training Design & Delivery
Develop and facilitate engaging training sessions for frontline employees, technicians, sales teams, and customer service representatives.
Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies.
Conduct both classroom and virtual training using interactive methods to ensure knowledge retention.
Program Development & Evaluation
Collaborate with department leaders to identify performance gaps and training needs in network operations, customer care, and product knowledge.
Design structured onboarding programs for new hires in sales, support, and field service roles.
Evaluate training effectiveness through assessments, KPIs, and post-training performance metrics; revise programs based on data and feedback.
Industry & Compliance Training
Ensure training content reflects current telecommunications regulations, data privacy requirements, and safety protocols.
Provide ongoing education on new product launches, service packages, and emerging technologies
Collaboration & Continuous Improvement
Partner with subject matter experts and product managers to maintain technical accuracy in all materials.
Stay current with telecom trends, customer experience best practices, and learning technologies.
Report training outcomes and ROI to leadership; recommend process and performance improvements.

Education: High school diploma or bachelor's degree.
Technical Knowledge: Familiarity with telecommunications systems, wireless and fiber networks, broadband, and related technologies.
Skills: Exceptional facilitation and presentation skills in both in-person and virtual settings.
Strong instructional design and curriculum development skills.
Proficiency with Learning Management Systems (LMS) and e-learning tools.
Data-driven approach to evaluating training impact.
Experience delivering training programs, including onboarding frontline teams and training frontline retail associates and sales teams.
Experience in telecommunications training.
Experience designing training for telecom sales teams.
Eligible to work in the United States.

Certification in Training & Development (ATD, CPTD, or equivalent).
Knowledge of adult learning principles, blended learning, and microlearning methods.

RedLion Wireless Sales Trainer - New Jersey

Employer job description