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Ouzinkie
Kodiak, AK, US
Source: Ouzinkie careers · View original posting
From Ouzinkie's posting. “We” and “our” refer to the employer.
SUMMARY
The Lodge General Assistant / Front of House is a seasonal, full-time, live-in position responsible for supporting the Lodge Managers, daily lodge operations, housekeeping, and guest services in a remote wilderness setting. With a maximum of 12 guests and a small staff, this position is a key floater role and must be highly flexible, dependable, and willing to assist wherever necessary. A major part of this position is guest interaction.
The General Assistant will often be one of the first lodge staff members guests will meet and must be an outgoing, personable, and confident host who genuinely enjoys meeting people. This person will greet arriving guests, assist with luggage and room orientation, mingle with guests throughout their stay, and help provide the warm, personalized service expected at a high-end wilderness lodge.
ESSENTIAL DUTIES & RESPONSIBILITIES
· Serve as an assistant to the Lodge Managers, help with daily operational needs and special projects as assigned.
· Perform daily housekeeping and guest room duties for a lodge accommodating up to 12 guests, including making beds, room refreshes, room turnovers, deep cleaning, sanitization, and general lodge upkeep.
· Manage daily laundry operations including guest linens, bedding, towels, folding, organization, and maintaining a clean and orderly laundry area.
· Greet new guests upon aircraft arrival and provide a warm, professional first impression of Katmai Wilderness Lodge.
· Assist with guest luggage transfer, escort guests to their rooms, provide room orientation, and help guests become comfortable with the lodge and surroundings.
· Maintain an active front-of-house presence and regularly interact and mingle with guests throughout their stay.
· Be approachable and attentive to guest needs and communicate guest requests or concerns to Lodge Management.
· Assist with guest arrival, departure logistics and help ensure transitions are organized and welcoming.
· Support bar service as needed, generally for a limited period each day. Bartending experience is a plus but not required.
· Assist with food service, lodge store operations, inventory, stocking, beverage orders, gear orders, and other operational needs as directed by management.
· Perform light cleaning and general lodge upkeep throughout common areas.
· Fill in across lodge operations wherever necessary due to the small staff and changing daily needs of a remote lodge.
· Always maintain a clean, professional appearance and excellent personal hygiene.
· Maintain regular and punctual attendance.
· Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES
None. This position works directly with and under the direction of the Lodge Managers and is expected to take initiative within assigned responsibilities.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, marital status, familial status or any other characteristic protected by law.
Preference will be given to Ouzinkie Shareholders, Descendants of Shareholders and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i).
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