layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Client Delivery Manager
Thrive
Holland, MI, US
Source: Thrive careers · View original posting
- Employment
- full time
Employer job description
From Thrive's posting. “We” and “our” refer to the employer.
About us:
The Client Delivery Manager (CDM) is a customer-facing role responsible for building strategic relationships and driving measurable success outcomes for Thrive clients. The CDM serves as the primary point of contact for assigned accounts, ensuring that clients realize full value from contracted services while managing contract P&L and identifying growth opportunities. The ideal candidate combines ITIL/ITSM expertise with strong business acumen and a passion for customer success.
Location: Remote / Hybrid (travel to client sites)
Requirements
- Understands Customer Business Problems
- Build strategic relationships with key client stakeholders.
- Identify current pain points and desired outcomes affected by services under contract.
- Provide measurable value to the customer (Value Realization).
- Drive Customer Success Outcomes
- Solve complex customer problems by partnering with Thrive resources to meet customer expectations.