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Blockchain
London
Source: Blockchain careers · View original posting
From Blockchain's posting. “We” and “our” refer to the employer.
Blockchain is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions.
We are looking for a Head of Consumer Operations to own the financial operations backbone that powers our consumer crypto business. This role is accountable for the full lifecycle of consumer money movement — deposits, withdrawals, settlements, and reconciliation — across both fiat and cryptocurrency assets, at scale.
You will build and lead a high-performing operations team, drive operational readiness for new products and geographic expansions, and partner closely with Compliance, Treasury, Product, and Engineering to keep our platform fast, reliable, and trustworthy for millions of consumers. This is a highly cross-functional leadership role suited to someone who has run large-scale financial operations in a regulated, high-volume environment and who thrives on building durable, scalable process out of ambiguity.
10+ years of experience in financial operations, payments operations, or treasury operations, including 4+ years in a senior leadership role, ideally within crypto, fintech, or a regulated financial institution.
Direct experience managing fiat and cryptocurrency money movement (deposits, withdrawals, settlements) at meaningful transaction volume and scale.
Track record building and leading operations teams through periods of rapid growth, including workforce planning across in-house and outsourced/BPO models.
Strong working knowledge of AML, KYC, and fraud-prevention frameworks, with experience partnering closely with Compliance rather than owning policy directly.
Experience partnering with Treasury functions on liquidity, cash positioning, or banking relationships in a financial services or crypto context.
Demonstrated success driving operational readiness for new product launches or geographic market expansions, including navigating regulatory dependencies.
Vendor management experience with payment processors, banking partners, or crypto trading/custody platforms.
Strong analytical skills with the ability to translate operational data into performance metrics and strategic recommendations.
Excellent cross-functional leadership and communication skills; comfortable operating at both strategic and hands-on execution levels.
Experience operating in a fast-paced, high-growth, and regulated environment; crypto/digital-asset industry experience strongly preferred.
Compensation
ClassPass
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time.
You may contact our Data Protection Officer by email at dpo@blockchain.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art.
6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.
Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site.
Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses.
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.
Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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