layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Technical Escalations Engineer 2 (Revenue and Cost Management) - US-East at Datadog | LAYIQ

Become the expert on usage metering, revenue-impacting behavior, and Cloud Cost Management within Technical Solutions, helping customers optimize usage and control spend across all Datadog product lines.
Lead escalations involving unexpected usage, missing metering data, usage spikes, billing anomalies, unclear attribution, or limits enforcement (e.g., quotas, plans, exclusions, overages).
Partner closely with Product, Engineering, and Finance to escalate bugs, align on expected behavior, improve usage visibility, and drive transparency and fairness in billing and usage tracking.
Build internal guides, tooling, diagnostics, and playbooks — plus customer-facing content — that help teams confidently handle billing- and revenue-related questions and forecast, reduce, and monitor observability costs.
Enable the global Solutions team by running training sessions and building scalable resources that empower others to support usage, billing, and cost-related conversations effectively.
Act as a voice of the customer, surfacing feedback and patterns to help shape the roadmap for usage visibility, billing transparency, and cost management.
Who You Are: Curious and detail-oriented when it comes to how usage is measured, attributed, and billed across products — including usage limits, overages, metering discrepancies, plan entitlements, and customer contract constraints.
Passionate about helping customers optimize their cloud footprint, with a strong grasp of cloud cost drivers, usage attribution, and spend analysis.
Familiar with cloud billing models (AWS, Azure, GCP) — usage types, tags, accounts/projects — and how that data is exposed via APIs and billing exports.
Comfortable digging into data retention, high-cardinality signals, metric volume, log ingestion, and overage prevention, and able to translate telemetry volume into cost impact.
Familiar with APIs, product usage metrics, tagging strategies, and the nuances of account-level configurations and multi-org setups.
Experienced working across technical and business boundaries — equally comfortable with backend telemetry pipelines and customer-facing impact and urgency.
Analytical and precise, able to communicate usage and cost impact clearly to both technical and non-technical stakeholders.
Comfortable working with ambiguity, data anomalies, and edge cases, and committed to finding root causes that drive customer trust.
Datadog values people from all walks of life. We understand not everyone will meet all the below qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Bonus points
Computer Science or Engineering majors
Experienced in using Zendesk, Jira, Confluence, or similar softwares.
Familiarity with Datadog, integrations ecosystem, or similar observability platforms is a strong plus.
Datadog values people from all walks of life. We understand not everyone will meet all the below qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Technical Escalations Engineer 2 (Revenue and Cost Management) - US-East

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