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digicert
Cape Town
Source: digicert careers · View original posting
From digicert's posting. “We” and “our” refer to the employer.
Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com
Job summary
As a Customer Experience Specialist (French/Spanish/Portuguese Speaker), you will support customers and internal stakeholders through multiple communication channels while conducting authentication and validation activities for SSL and Code Signing digital certificates. The role involves performing customer due diligence, executing validation processes, and analyzing data to ensure compliance with DigiCert's security standards.
Working within the Customer Authentication Services (CAS) team, you will contribute to a 24/7 model, which will support customers globally. Success in this role requires strong communication skills, attention to detail, collaboration, and a customer focused approach. Due to the sensitive nature of the work, candidates must successfully pass and maintain enhanced background screening requirements.
Fluent in English and French
Excellent written and oral communication skills in the native language and any language listed on CV (including English).
Customer service experience.
Diploma or bachelor’s degree desirable.
Experience in a policy/compliance role an advantage (banking, finance, fraud, etc.).
Nice to have
Detail oriented with a high level of accuracy.
Strong PC skills and fast typing speed.
Ability to multitask and perform under pressure to meet deadlines and targets.
Fast learner who is keen to continue learning and developing.
Good interpersonal skills and openness to receiving and giving constructive feedback.
Strong decision making and problem-solving skills.
Open to change and ability to work in a fast-paced, changing environment.
Ability to work as part of a team, but also as a sole contributor within a team structure.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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