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Lantern
Dallas, Texas, United States
Source: Lantern careers · View original posting
From Lantern's posting. “We” and “our” refer to the employer.
Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work.
With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.
Our Dallas floor runs on energy — a room full of Care Advocates working the phones, turning “I’ll deal with it later” into “okay, I’m scheduled.” As Member Engagement Supervisor
, you’re the one who makes sure that energy translates into results. You’ll coach a team of Care Advocates in real time, listening to calls, jumping in with feedback right after a tough one, and building the skills that turn a good advocate into a great one.
This role sits close to the floor. You’re not managing from a distance — you’re in the room, on the headset, running huddles, and solving problems as they come up. You’ll balance day-to-day coaching and performance management with the operational work that keeps a growing team running smoothly: schedules, reporting, hiring support, and process improvement.
Location
: Dallas, TX - Fully onsite
Specific work hours will be determined upon hire and must fall within our call center's operating hours of 8:00 AM–7:00 PM ET
Compensation
Base salary range: $70,000-$80,000 depending on relevant experience, location, and qualifications.
You use
LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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