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Fanatics
Denver, CO, United States
Source: Fanatics careers · View original posting
From Fanatics's posting. “We” and “our” refer to the employer.
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.
Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores.
Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
AI Strategy Analyst
Overview
Fanatics Betting & Gaming (FBG) is building some of the most advanced AI-powered customer experience systems in the betting and gaming industry. We are investing heavily in a portfolio of generative AI initiatives and are looking for an AI Strategy Analyst to help shape where that investment goes next and ensure it lands against our biggest business priorities.
This role sits at the intersection of AI strategy and customer operations. You will help drive the roadmap for our GenAI customer service AI Agent and our internal AI co-pilot for Customer Experience (CX) agents while supporting the continuous improvement of our broader AI portfolio as we launch new products and in new markets. This is a strategy and prioritization role, not a hands-on platform-configuration role. You'll set direction, define what "good" looks like, and drive it through engineering and business partners.
You're able to move comfortably between a technical conversation about model performance or prompt design and a business conversation about priorities and impact, and you use that fluency to prioritize, influence, and drive outcomes.
Compensation
$82,000 — $100,000 USD
Applies when submitting through the employer's application site.
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