Customer Care and QA Expert with Italian/French - Maternity Cover (m/f/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

This is not your average contact center role. We’re looking for a passionate and skilled

Customer Care and QA Expert with Italian/French and English (m/f/d) who will be acting as an extension of the headquarters and help us shape our team, drive the company to the next level, and have the most direct influence on our success.

📍This is a maternity cover role, on a 1-year fixed-term contract.

About the Role

• Provide 3rd level support to our outsourced customer service teams through email correspondence, ensuring adherence to quality and operational standards for all customer inquiries
• Handle and de-escalate complex cases, finding the best solution for customers, legal representatives or consumer associations
• Own dedicated outbound support via email in emergency situations, as well as the full cycle of emergency after-care claims
• Assist our customers by collaborating with internal teams, including Customer Service Management, Quality Management, Traffic Control, Finance, Legal, and more