Workforce Management (Manager)

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

Care at GetYourGuide is in the middle of a fundamental transformation — and it's one of the most important bets we're making as a company. We're moving from traditional human-led support to an LLM-powered model, where AI handles the majority of interactions and our human teams focus on the cases that genuinely need them. That shift changes everything: how we staff, how we plan, how we measure, and what "great care" even looks like.

The Care Experience & Strategy team sits at the centre of this change. We're the function that turns operational complexity into clarity — owning the forecasting, analytics, and strategic planning that keep Care running as the model underneath it evolves. This isn't a team that maintains what exists. It's a team that's actively rebuilding how a world-class support organisation operates in an AI-first world. If you're energised by building something new rather than running something established, this is where you want to be.