layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
IT Technician II (Remote)
Intelligent Technical Solutions
International
Source: Intelligent Technical Solutions careers · View original posting
Employer job description
From Intelligent Technical Solutions's posting. “We” and “our” refer to the employer.
Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II
. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application support.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Basic M365 Administration
Basic server issues.
Basic networking issues.
Answer incoming Quick Fix calls from clients.