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Intelligent Technical Solutions
International
Source: Intelligent Technical Solutions careers · View original posting
From Intelligent Technical Solutions's posting. “We” and “our” refer to the employer.
The Proactive Team Network Administrator serves as a senior technical resource, responsible for managing escalations, driving automation, and ensuring high-quality proactive service delivery. This role focuses on reducing operational noise through automation, maintaining robust documentation, and mentoring technicians to elevate technical performance and client satisfaction.
Proactive Monitoring & Alerts
Design, implement, and refine processes for handling proactive service alerts (patching, disk space, antivirus, hardware/software alerts).
Ensure alerts are actionable, efficient, and tied to measurable KPIs.
Proactively address recurring issues to minimize escalations and maintain high service standards.
Mentorship & Escalation Support
Serve as a Tier 3 escalation point for technicians, engineers, and operational teams.
Partner with Team Leads and managers to identify skill gaps and develop technicians into Tier 2-level engineers.
Deliver technical training, knowledge-sharing sessions, and hands-on guidance to improve technical competency across teams.
Automation & Scripting
Develop and maintain automation scripts and tools to reduce manual workloads.
Lead adoption of automation best practices across the team.
Documentation
Create and maintain SOPs, knowledge base entries, and technical guidelines.
Ensure documentation meets internal standards and industry best practices.
Collaboration & Strategy
Partner with the Proactive Service Manager and operations leaders to align technical initiatives with business objectives.
Collaborate cross-functionally to ensure seamless integration of proactive solutions.
Demonstrated technical leadership experience within an IT services, cybersecurity, systems administration, network administration, or similar technical support environment.
Proven expertise in handling Tier 3 escalations across diverse server environments, including setup, configuration, administration, and troubleshooting.
Strong experience administering Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and related infrastructure services.
Strong background in networking, with hands-on experience configuring and troubleshooting VPNs, VLANs, firewalls, switches, and network connectivity issues.
Experience supporting and troubleshooting virtualization platforms, including VMware vSphere and/or Microsoft Hyper-V.
Experience supporting and administering Microsoft 365 environments.
Demonstrated ability to develop, maintain, and manage technical documentation, standards, and operational procedures.
Excellent problem-solving, root-cause analysis, and technical project leadership skills.
Strong interpersonal and communication abilities to mentor technicians and collaborate effectively across teams.
Minimum of five years of experience in IT support, systems administration, network administration, or a related technical role.
Working knowledge of scripting and automation technologies such as PowerShell, Python, Bash, or similar tools.
Experience working within a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) environment
Hands-on administration with ConnectWise PSA and RMM platforms.
A home office set up that meets the following:
Compensation
Pay rate starts at
$14.09/hr and may vary by experience and location.
Compensation
Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.
ITS does not request payment or financial information at any stage of the hiring process.
Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.
We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.
If you receive suspicious messages or requests, do not engage. Report them to careers@itsasap.com.
All verified job openings are posted here: https://www.itsasap.com/job-openings
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