layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Service Coordinator (Remote)
Intelligent Technical Solutions
International
Source: Intelligent Technical Solutions careers · View original posting
Employer job description
From Intelligent Technical Solutions's posting. “We” and “our” refer to the employer.
Job Description
The Service Coordinator
’s purpose is to provide a positive, warm and welcoming response to all communications received from clients by phone and email. They help organize and facilitate the flow of work through the Service Department, including the managing of tickets, scheduling of on-site technical resources, monitoring of all work on each Service team, and entering new work into the ticketing system for completion by Service.
Job Responsibilities
Answer incoming calls during shift hours and coordinate support tickets while ensuring coverage and client satisfaction.
Triage tickets properly by ensuring contacts, types, subtypes, priority, resource, and detailed ticket summary, etc. are accurate.
Adherence to Standard Operating Procedures (SOPs) relating to ticket creation.
Coordinate dispatch of onsite resources as needed.
Auditing and closure of completed tickets.
Perform follow-up when a client requests an update.
Use ConnectWise to create, review and manage service tickets for the entire Service Department. This includes editing tickets, handling workflows, changing ticket statuses, and coordinating with internal staff to identify specific issues or problems preventing work from being completed.