Front Desk Attendant - Night Auditor (Part-Time)

Jackie Robinson Training Complex is looking for a Front Desk Attendant (Night Auditor) to serve as hotel guests’ overnight point of contact, managing all aspects of their accommodations. The major purpose of this role is to complete the night audit process in the property management system and provide exceptional customer service to overnight guests. As the primary representative on-site during overnight hours, this role is also responsible for ensuring guest safety, security, and hotel readiness for the upcoming day.

Responsibilities

• Warmly welcome guests and deliver superior guest service to ensure maximum satisfaction throughout their stay
• Manage all check-in, check-out, payment processing, and reservation input accurately and efficiently
• Provide detailed information regarding hotel amenities, policies, services, and surrounding points of interest
• Act as the liaison between guests and support departments (Housekeeping, Maintenance, etc.) to ensure swift resolution of guest requests
• Professionally handle, address, and resolve guest complaints or issues during overnight hours
• Perform general administrative tasks, including answering and routing phone calls, monitoring and forwarding emails, and distributing guest mail and packages
• Maintain updated booking and payment records, balance daily financial transactions, and process merchandise sales