layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Desktop Support Engineer at Kiniksa Pharmaceuticals | LAYIQ

including, but not limited to ):
End-User Support: Provide first-level technical support to end-users via phone, email, and in-person.
Diagnose and resolve hardware and software issues for desktops, laptops, printers, and other peripherals.
Assist with onboarding, offboarding, and employee lifecycle technology processes.
Escalate complex issues to appropriate internal teams or third-party support providers as needed.
Identify opportunities for process improvement, automation, and enhanced user experience.
Support Microsoft 365 administration activities across Office 365 admin centers, including user support, license assignment coordination, service health awareness, and escalation of platform-related issues.
Software Installation and Configuration: Install and configure operating systems, applications, and other software.
Manage software licenses, application updates, and user access coordination through Microsoft 365, Intune, Jamf, and other approved enterprise platforms.
Ensure software compliance with company policies and regulatory requirements.
Hardware Maintenance and Repair: Perform basic hardware maintenance and repairs, including replacing components like hard drives, RAM, and video cards.
Coordinate with vendors for warranty repairs and replacements.
Documentation and Asset Management: Maintain accurate records of hardware and software inventory.
Create and maintain end-user documentation, knowledge base articles, and self-service resources.
Assist with the procurement and deployment of new hardware and software.
Compliance within a Regulated Environment: Adhere to all relevant company policies and procedures, especially those related to data security and compliance within an FDA-regulated environment (e.g., 21 CFR Part 11).
Assist in audits related to desktop systems and user access.
Standout Skills for Impact: Excellent customer service and communication skills.
Strong problem-solving and troubleshooting skills.
Ability to work independently and as part of a team.
Ability to prioritize and manage multiple tasks effectively.
Ability to lift and move computer equipment and boxes of supplies weighing up to 30lbs as needed.

Desktop Support Engineer

Employer job description

Responsibilities (

Qualifications and Experience:

Equal opportunity and accommodations

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