layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Desktop Support Analyst at MKS2 Technologies, LLC | LAYIQ

Provide deskside and remote technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.
Analyze, test, troubleshoot, and resolve hardware, software, operating system, and network-related issues.
Install, configure, image, deploy, and maintain Microsoft Windows operating systems and enterprise endpoint devices.
Support software deployment, application installation, upgrades, updates, and patch management activities.
Monitor endpoint health and compliance using enterprise management and monitoring tools.
Perform root cause analysis and technical troubleshooting for complex desktop and endpoint issues.
Troubleshoot LAN, WAN, VPN, wireless, and Internet connectivity issues.
Support device lifecycle management activities, including inventory control, refresh efforts, provisioning, and equipment disposal.
Create and maintain technical documentation, standard operating procedures, and knowledge base articles.
Utilize IT Service Management (ITSM) tools to manage incidents, service requests, and problem resolution activities.
Support configuration management and enterprise change management processes.
Coordinate with network, cybersecurity, and systems administration teams to resolve enterprise technical issues.
Ensure compliance with government security requirements and organizational policies.
Provide exceptional customer service and technical support to end users in a mission-critical environment.
Required Knowledge, Skills, and Abilities
Knowledge of enterprise endpoint management concepts and technologies.
Experience supporting Windows desktop operating systems and enterprise endpoint environments.
Experience with software deployment, patch management, endpoint monitoring, and device lifecycle management.
Knowledge of LAN, WAN, VPN, and enterprise networking fundamentals.
Familiarity with Microsoft Active Directory, Microsoft 365, and endpoint management solutions.
Understanding of configuration management principles and enterprise change control processes.
Knowledge of IT Service Management (ITSM) practices and incident management procedures.
Ability to troubleshoot hardware, software, operating system, and network connectivity issues.
Strong analytical, organizational, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work independently and collaboratively within a team environment.

Benefits

MKS2 Technologies offers a comprehensive benefits package designed to support employees and their families while promoting professional growth and work-life balance.

Benefits include:

Competitive salary and compensation packages
Medical, Dental, and Vision Insurance
401(k) Retirement Plan with Company Match
Paid Time Off (PTO)
Paid Federal Holidays
Company-Paid Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Employee Assistance Program (EAP)
Professional Development and Training Opportunities
Certification Reimbursement Programs
Employee Referral Bonus Program
Career Advancement Opportunities
Access to a collaborative and mission-driven team environment
Why MKS2?
At MKS2 Technologies, we are committed to delivering mission-critical solutions that support our nation's most important federal agencies and defense organizations. Our team members are empowered to make an impact through innovation, technical excellence, and exceptional customer service.
As a rapidly growing technology and professional services company, MKS2 provides employees with opportunities to work on meaningful programs across cybersecurity, information technology, engineering, intelligence, healthcare, professional services, and mission support sectors.
When you join MKS2, you gain: Opportunities to support high-visibility federal programs
A culture focused on teamwork, integrity, and professional growth
Leadership that values employee contributions and career development
Access to training, mentorship, and advancement opportunities
The ability to make a direct impact on customer missions and national security objectives
Join MKS2 and become part of a team dedicated to excellence, innovation, and supporting those who serve our nation.
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Desktop Support Analyst

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