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Job opportunity
Collections Call Center Manager
Mandarich Law Group, LLP
Woodland Hills, CA, US
Source: Mandarich Law Group, LLP careers · View original posting
- Pay
- $65,000 — $80,000 USD per month
- Employment
- full time
Employer job description
From Mandarich Law Group, LLP's posting. “We” and “our” refer to the employer.
Mandarich Law Group is one of the country's leading creditor's right law firms with offices in CA, IL, NY, NV, OH, GA, MI and FL. We are seeking a Call Center Manager with three to five years’ call center or collections experience for our Woodland Hills, CA office.
The Collections Call Center Manager is responsible for managing a team of collection specialists and ensuring they meet set goals and targets. Hours for this position are Monday through Friday 8a – 5pm with variances as needed.
Requirements
- At least 3 years supervisory experience in collections or call center environment preferred
- Strong telephone communication and negotiation abilities
- Ability to oversee the collections team and ensure they are meeting set goals and targets
- Ability to ensure compliance with relevant regulations and laws governing collections efforts regular feedback and coaching to collection specialists to improve performance
- Proficiency in Spanish is not required by extremely helpful
- Ability to analyze data and identify trends to improve collections efforts
- Knowledge of relevant regulations and compliance requirements preferred
Benefits
- Competitive Base Salary and monthly bonus plan ($65K - $80K DOE)
- Medical and Dental coverage; 401K plan with company match
- PTO
- Paid Parental Leave
- Paid Holidays
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.