layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Dispatch Specialist (Southfield, MI) at Proof | LAYIQ

Own a territory.
Become the subject-matter expert on the operational requirements (e.g., regional licensing and coverage rules) for the regions you're assigned.
Keep jobs moving and own your queue.
Match every job in your territory to a process server quickly and manage your dispatch requests so work doesn't pile up. Meet SLA targets and make the best decision for our clients and the process servers.
Build relationships with servers.
Servers are independent contractors who choose which jobs to take. Call, text, and email them respectfully and professionally. Take notes on their preferences. Find solutions that work for both sides of the marketplace.
Communicate with clients.
Handle client conversations by phone and email, negotiating the path that works best for everyone.
Negotiate fair pricing.
Set prices that work for the server and the business, and hold the line when it counts.
Document everything.
Keep records of client and server communications and the decisions you made on the job.
Improve as you go.
Spot inefficiencies in your workflow. Share pricing and network gaps with the broader team to strengthen the market.
Support your peers.
Help teammates solve problems when they ask. Contribute to an overall team that runs better because you're on it.
Use data to learn.
Use data and dashboards to track your own performance, identify trends, and improve your decisions and workflows.
Who you are
A customer-oriented communicator.
You're respectful and kind, even when things are hard or moving fast.
Composed under pressure.
Tense conversations don't rattle you. You stay calm and professional.
Detail-oriented and organized.
You don't let things slip through the cracks. Your task queue stays clean. You write clear notes that support your decisions.
A negotiator.
You can hold a price, explain the why, and find creative paths forward when the first option doesn't work.
Data-curious.
You're comfortable opening a dashboard, asking a question, and using the answer to improve your work.
A team player.
You help peers when they ask. You bring ideas to your manager. You make the team better.
Adaptable.
You're comfortable in a fast-paced, changing environment, and you pick up new tools and procedures quickly.

Dispatch Specialist (Southfield, MI)

Employer job description

Location:

Level:

Reports to:

About Proof

About the role

What you'll do

Qualifications

Preferred Qualifications

Compensation & Location

Benefits

About this listing