layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Operations Specialist, Employer Onboarding at Thatch | LAYIQ

Own end-to-end review of employer KYB/KYC cases — business verification and beneficial owner/officer identity checks — applying Thatch's compliance policy with sound judgment on ambiguous or high-risk cases
Build and maintain the runbooks and source-of-truth documentation for KYB/KYC review, so process and tooling knowledge lives in a shared, current reference rather than in any one person's head
Define and own how exceptions get handled — what gets escalated, to whom, and on what timeline — replacing case-by-case judgment calls with a documented framework
Partner with Product and Engineering to diagnose recurring failure patterns and shape fixes that raise the automated approval rate and cut manual review time
Build and maintain reporting on case volume, approval rates, and review time so the team's performance is visible without manual pulls
Act as a resource for teammates on complex or ambiguous cases as the documented process matures
Background we're looking for 5+ years in compliance, KYB/KYC, fraud/risk, or trust & safety operations, including direct experience reviewing business or identity verification documentation
Experience writing and maintaining SOPs, runbooks, or source-of-truth documentation for an operational process — not just following one someone else wrote
Track record working cross-functionally with Product and/or Engineering to diagnose process failures and scope fixes, not just flag them
Comfort making and documenting judgment calls on ambiguous or high-risk cases within a compliance framework
Bachelor's degree or equivalent practical experience
Comfort working across multiple systems day to day (admin tools, data/query tools like SQL or Metabase, ticketing platforms, and similar review platforms)
Experience we’d be particularly excited about
Prior people leadership, or interest in eventually growing into people management
SQL or data-querying experience (e.g., Metabase, Hex) to self-serve on case volume, backlog, and completion metrics
Experience at a fintech, banking-as-a-service, or payments company with direct KYB/KYC exposure
Familiarity with beneficial ownership/CDD rules, or entity types like sole proprietorships, PEOs, or trusts
Experience in a fast-scaling startup environment where process is still being built
Relevant certification (e.g., CAMS, CFE) or advanced degree in compliance or risk

Operations Specialist, Employer Onboarding

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