layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Veterinary Receptionist at Veterinary Practice Partners | LAYIQ

Schedule:

This position is scheduled for 30–40 hours per week, working four 10-hour shifts Monday through Friday.

Responsibilities

Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

Minimum 1 year of experience as a veterinary receptionist, veterinary CSR, or medical receptionist in a clinical setting
Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
Strong verbal and written communication skills, including active listening and conflict resolution
Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Pure Paws Veterinary Care — Hudson Square

Pure Paws Veterinary Care of Hudson Square is a full‑service, modern animal hospital serving the vibrant SoHo, West Village, Tribeca, and NYU neighborhoods of New York City. We take a personalized, compassionate approach to your pet’s health, designing tailored wellness plans that consider each animal’s unique needs.

Our facility is equipped with advanced diagnostic tools, including digital radiography and ultrasound, so we can offer comprehensive care ranging from routine exams and dental care to surgery and in-house lab testing.

At Hudson Square, our experienced team of veterinarians, technicians, and support staff works every day to deliver expert, stress-free care. We value preventive medicine, client education, and building long-term relationships with our patients and their families.

#CSR

Veterinary Receptionist

Employer job description

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Salary

Schedule:

Responsibilities

Qualifications

About Pure Paws Veterinary Care — Hudson Square

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