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Wave
Niamey, Niger
Source: Wave careers · View original posting
From Wave's posting. “We” and “our” refer to the employer.
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
We are hiring Agent Operations Territory Leads to manage product rollouts and supervise agents in different cities. You will also represent Wave, oversee our distribution and marketing, interact with users, and conduct interviews with individuals about their needs and concerns related to money transfer and financial services.
In this role, you'll; Manage agent recruitment by leading a team of agent openers who will recruit and train agents within your territory.
Ensure agent quality and compliance with legal and policy requirements.
Guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc.
Collaborate with the BTL team to have a well-branded and equipped agent network.
Collaborate with the agent liquidity team to monitor the cash and float availability at agent locations.
Manage risk through routine visits to report emerging issues and assess the performance of agents in your territory.
Identify underperforming agents, close their accounts, recover Wave items and equipment, and ensure that branding materials are removed.
Serve as the primary contact for all agency networks acquiring Wave products within your territory.
Champion excellent customer service among distributors and agents within your territory.
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