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Wave
Freetown, Sierra Leone
Source: Wave careers · View original posting
From Wave's posting. “We” and “our” refer to the employer.
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
We are going through an extremely exciting period of growth in the Customer Support team. We are looking for a Customer Support Representative to join our thrilling journey ahead. Someone who is bordering on obsession about offering a world-class customer experience and who puts our customers at the heart of everything they do.
Serve as the primary point of contact for customers, providing them with world-class service and support.
Be responsible for handling customer inquiries and complaints, and work closely with other departments to ensure that customer needs are being met.
Handle customer inquiries and complaints professionally and courteously, escalating issues as necessary.
Maintain up-to-date knowledge of Wave products.
Use active listening skills to understand customer needs and provide solutions that address those needs.
Participate in team meetings and contribute to continuous improvement initiatives.
Key details
Location: Freetown, Sierra Leone.
Contract Type: 6-month fixed-term contract.
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