Operational Excellence Program Manager

About Engine

Engine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving over 38,000 customers and nearly 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents.

That work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026).

We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.

Come outpace the ordinary and build the future of travel with us.

Your Mission

As a Program Manager, Operational Excellence at Engine, you’ll be instrumental in driving continuous improvement initiatives that enhance efficiency, quality, and customer satisfaction. Here’s what you’ll take charge of:

Process Optimization:

Lead Client Operations OpEx projects to reduce waste, increase efficiency, and improve business processes.

Strategic Collaboration:

Develops cross-functional relationships that drive collaboration and alignment.

Data-Driven Decision Making:

Evolves processes with balanced decisions derived from stakeholder input, data, and business strategy.

Leadership & Mentorship:

Mentors others on continuous improvement tools and principles to promote higher operational standards.

Continuous Improvement Culture:

Foster a work environment where structured problem-solving, data-driven decisions, and clear communication thrive.

Operational Standardization:

Discovers and executes process improvement layers with clear optimization vision.

Training & Presentations:

Deliver presentations and training sessions on process improvement principles and project updates for all levels of management.

Voice of the Customer Integration:

Incorporates customer and frontline agent feedback into problem framing and solution design; ensures work improves both operational and experience outcomes.

What You’ll Bring to Engine

• We’re looking for someone who’s ready to make an impact and grow alongside us:
• Experience: 8+ years in Operational Excellence, process improvement, or a similar role.
• Expertise: Lean Six Sigma Green Belt certification (Black Belt preferred).
• Analytical Skills: Strong data management skills, with proficiency in SQL, Looker, and Excel. Deliver actionable business insights from operational data to influence decisions and drive performance.
• Project Leadership: Proven track record of leading end-to-end projects concurrently and delivering measurable operational improvements.
• Communication & Influence: Ability to translate complex ideas into actionable strategies for diverse audiences.
• Leadership Abilities: Strong stakeholder management ability to influence peers and team motivation skills.
• Adaptability: Demonstrates can adapt and prioritize based on business strategy related to projects.
• CI Methodology Use
• : Regularly uses 3 to 5 continuous improvement practices or tools to drive progress.