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Whizz
Miami, FL, US
Source: Whizz careers · View original posting
From Whizz's posting. “We” and “our” refer to the employer.
Location: Miami, FL
Salary: $65,000 per year + KPI
Build. Lead. Grow. Launch Miami with Whizz.
Whizz is expanding to Miami, and we're looking for an experienced, bilingual Store Manager to lead the launch and growth of our new location.
This is more than a traditional Store Manager role. You'll have the opportunity to build a new operation from the ground up, develop a large, high-performing team, drive business results, and shape the way Whizz operates in a new market.
We're looking for a hands-on leader who knows how to manage people at scale, understands KPIs, and can balance sales, operations, inventory, customer experience, and team performance.
Job Responsibilities
Launch & Business Growth
Build strong operational foundations and processes that support long-term growth.
Drive revenue, improve efficiency, strengthen customer retention, and continuously raise store performance.
Work closely with leadership to turn business objectives into clear store-level actions.
Lead & Develop a Large Team
Recruit, onboard, train, coach, and develop a large, high-performing team of Delivery Drivers and Mechanics.
Build a culture of accountability, ownership, discipline, and high performance.
Lead teams at scale and ensure clear accountability across the team.
Set clear goals and KPIs while providing ongoing coaching and feedback.
Drive Sales & Customer Experience
Own store sales performance, including subscription and accessory targets.
Deliver an exceptional customer experience and effectively manage complex escalations.
Use customer and sales insights to increase sales, retention, and long-term customer value.
Own KPIs & Performance
Monitor and manage sales, operational, customer, inventory, and team KPIs.
Use KPI platforms, dashboards, and reporting tools to track performance and identify trends.
Turn data into action plans, improve productivity, and hold the team accountable for results.
Own Operations, Inventory & Assets
Oversee the complete day-to-day store operation, ensuring a safe, organized, and efficient environment.
Coordinate the full bike readiness cycle, from diagnostics and repair prioritization through final QA.
Take full ownership of inventory management and asset accountability.
Maintain 100% ERP accuracy, conduct audits, resolve discrepancies, and lead loss-prevention efforts.
Ensure compliance with company policies, operational procedures, and safety standards.
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