layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Admissions Representative at Boca Recovery Center | LAYIQ

Admissions Process Oversight
Conduct initial telephone screenings of potential patients and referral sources to ensure alignment with program admission criteria.
Effectively manage inbound inquiry calls, answering questions about the treatment program, admissions process, and what to expect during treatment.
Provide patients and families with information to assist in decision-making, preparing for admission, and understanding the treatment experience.
Overcome client or family objections by identifying concerns and offering supportive resolutions.
Communication & Data Management
Input accurate demographic and admissions data into Salesforce and maintain up-to-date lead tracking, opportunity status, and follow-up call logs.
Utilize Salesforce lead rating system and ensure proper notation for wrong numbers and other relevant updates.
Respond to emails and communications in a timely and professional manner.
Ensure all calls and messages are answered courteously, routed appropriately, and documented accurately.
Professional Representation & Relationship Building
Represent the facility to potential patients, referral sources, and agencies in a professional, compassionate manner that reflects positively on Boca Recovery Center and its staff.
Build rapport with clients and families during the admissions process to create a positive first impression and support engagement.
Collaborate closely with the multidisciplinary team to support the admissions process and coordinate seamless handoffs.
Compliance & Confidentiality
Protect the confidentiality of patients and staff in compliance with federal, state, and facility privacy policies and procedures.
Access Protected Health Information (PHI) only as necessary to perform job duties.
Report any concerns regarding patient privacy policies to supervisors without fear of retaliation.
Demonstrate compliance with knowledge and competencies related to: Addiction and substance use disorders
Dual-diagnosis issues
Trauma-informed care
Suicidality/Homicide response procedures based on role
Other Duties
Demonstrate willingness to accept and utilize supervision, address supervisor-identified concerns, and complete all tasks with a high standard of quality.
Perform additional tasks as assigned by the supervisor.

Admissions Representative

Employer job description

Salary: Competitive, based on experience

About Boca Recovery Center

Key Responsibilities

Qualifications/Required Experience

Requirements

Benefits

About this listing