Big Lick Vet - CSR/Receptionist

Who is VetEvolve?

VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique. We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams.

Guided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care. Growth with intention. Care without compromise.

We are seeking a full time Client Service Representative to add to our team. At Big Lick Vet, we believe in treating every patient as if they were our own pet, and giving them the same loving attention and care. We are a group of highly trained, experienced animal lovers who are devoted to practicing progressive veterinary medicine and we pride ourselves on the level of care and compassion we provide to both our clients and patients.

We're looking for someone to join our team who will share in our commitment to delivering exceptional service and the highest quality care in a client and patient friendly environment. Compensation will vary depending on experience and skill.

Hours of Operation:

Monday - Friday 7:30am to 5:30pm -  No Weekends!

Job Requirements:

Education:

High school or equivalent (Required)

Experience:

Veterinary - 1 Year (Preferred)

Schedule:

Four days per week Monday-Friday, approximately 9-10 hours per day.

Work Type:

In Person

Client Service Representative

Position Summary:

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care.

Primary Responsibilities:

Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.

Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.

Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.

Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.

Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.

Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.

Maintain accurate patient records, request and attach prior records, and ensure charges are captured.

Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.

Fill veterinary prescriptions accurately and provide instructions to clients.

Assist with over-the-counter product sales and maintain inventory.

Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.

Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.

Participate in opening and closing duties as assigned.

Perform all other duties as assigned.

Qualifications: