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Vercel
Hybrid - New York City
Source: Vercel careers · View original posting
From Vercel's posting. “We” and “our” refer to the employer.
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
Vercel is growing fast, and so is the demand on our IT team. We're looking for an IT Operations Engineer to be the backbone of day-to-day technical support for our New York City office, someone who takes real ownership of the employee experience and keeps our team running at full speed.
In this role, you'll be the go-to person for in-office IT support: resolving hardware and software issues and partnering with teams across the company to make sure everyone has what they need to do their best work. You'll manage the tools and systems Vercel's employees rely on every day, from endpoint management and AV to onboarding workflows and access controls.
AI fluency is a core expectation at Vercel, not a bonus. We expect you to actively use AI tools to work faster, automate repetitive tasks, and solve problems more effectively. Whether that's writing scripts, drafting documentation, triaging requests, or researching solutions, we want someone who reaches for AI as a natural part of how they work.
Beyond the helpdesk, you'll have genuine opportunities to contribute to larger IT projects and initiatives. This is a team that operates with a high bar and moves quickly, and we're looking for someone who matches that energy: proactive, detail-oriented, and genuinely excited about building great IT experiences at scale.
This is an in-person role based in New York City.
The successful candidate will be expected to work onsite to effectively collaborate with our team and support our office's IT needs.
You have at least 5 years of experience in IT support or a related field, with a solid foundation in troubleshooting hardware, software, AV, and network issues. Experience in a startup or tech environment is a plus.
You actively use AI tools as a core part of how you work, not just occasionally. You reach for them to move faster, automate repetitive tasks, write scripts, draft docs, and solve problems more effectively.
You have a strong understanding of macOS environments, networking, and security, and you're known for diagnosing and resolving technical issues quickly and thoroughly.
You can explain complex technical issues in plain language and work collaboratively across teams and departments with ease.
You thrive in fast-paced environments, take initiative without being asked, and can juggle multiple tasks or priorities without dropping the ball.
You're approachable, patient, and genuinely enjoy helping people. You treat every support interaction as an opportunity to leave someone better off than you found them.
You manage your work and documentation carefully, keep IT assets organized, and don't let things fall through the cracks.
You understand the importance of cybersecurity and are proactive about implementing measures to protect company data and systems.
You stay current on IT trends and best practices and are motivated to grow your skills alongside the team and the company.
Compensation
Great compensation package and stock options.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
We will provide you the gear you need to do your role, and a stipend to refresh your tech gear as needed.
The base pay range for this role is $116,000-$174,000. This salary range is an estimate. Actual salary will be based on job related skills and experience. The total compensation package also includes benefits and equity-based compensation.
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Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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