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InfoTrack US
San Francisco, CA, US
Source: InfoTrack US careers · View original posting
From InfoTrack US's posting. “We” and “our” refer to the employer.
One Legal, a division of InfoTrack, is a one-stop online solution for legal professionals to file court documents in every California court, manage service of process nationwide, and more. A leader in innovative technology solutions for legal professionals for more than 30 years, One Legal continues to be among the most respected in the industry.
As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, we'd love for you to join us.
As Manager in Client Support, you are responsible for building and optimizing front line customer-centric support teams. You will be responsible for leveraging your background in call, chat and email centers and will be tasked with developing, managing, and driving One Legal Division’s Client Support team. Your primary focus is optimizing and supporting your team to excel in order to achieve key KPIs while looking for strategic efficiencies in a scale-up business model.
You are also a resource to your peers and their direct reports as needed. You will be tasked with identifying development opportunities for your team while being the motivational champion who recognizes excellence in fun and creative way.
This is a hybrid role based out of our San Francisco office. You will be required to work in the office a minimum of three days per week. Typical working hours for this role are Monday through Friday, 9:00 a.m. to 6:00 p.m. Pacific Time.
Compensation
The anticipated starting base pay range for this role is listed below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications and internal equity.
This is a full-time, exempt position with an annual salary range of $70,000 to $85,000. This role is also eligible for a performance-based bonus.
At InfoTrack, we’re committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you’re here and supports you when you’re not. We built our benefits package to prove that we’re committed to you having everything you need.
Our benefits guide, located here, illustrates what we offer full-time employees and a sneak preview is below
401(k) Match
We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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