Sr. Outbound Sales Representative (Remote/Eastern Time)

As a Sr. Outbound Sales Representative, you will work with families who have already begun their search with A Place for Mom and guide them through the final stages of their decision.

This is a high-activity, performance-driven inside sales role focused on re-engaging families, managing a pipeline of opportunities, and converting interest into move-ins.

You will be responsible for consistent follow-up, strong consultative selling, and disciplined execution across every stage of the sales process.

You will play a critical role in helping families make one of the most important decisions of their lives. Your ability to follow through, guide effectively, and drive outcomes directly impacts both family experiences and business success.

What you will do:

• Manage a pipeline of families who have previously engaged with A Place for Mom and require continued guidance toward a move-in decision.
• Execute consistent, high-volume outreach across phone, text, and email to re-engage and advance families.
• Drive outcomes by moving families from tour to decision, including scheduling additional tours and providing new referrals when needed.
• Apply a structured follow-up cadence to maintain engagement and prevent pipeline stagnation.
• Build trust quickly with families, understand their needs, and guide them to the best-fit care options.
• Partner with senior living communities and care providers to coordinate tours, share feedback, and support move-in conversion.
• Maintain accurate, real-time documentation in CRM to reflect pipeline status, next steps, and forecasts.
• Consistently meet or exceed monthly sales targets and conversion expectations.
• Participate in ongoing coaching, call reviews, and training to continuously improve performance.

What will make you successful:

• High daily activity and consistent follow-up execution
• Strong pipeline management and organization
• Ability to convert engaged families into move-ins
• Consistent achievement of sales targets
• Responsiveness to coaching and continuous improvement

Who you Are:

• A results-driven sales professional who thrives in a high-activity, metrics-based environment
• Skilled at closing and advancing deals, not just generating interest
• Highly organized with the ability to manage multiple families and timelines simultaneously
• Comfortable owning a pipeline and being accountable for outcomes
• Coachable, resilient, and motivated to improve performance

Qualifications:

• 5+ years of experience in a quota-driven sales role, preferably inside or phone-based sales
• Proven track record of meeting or exceeding sales targets
• Experience managing and converting warm lead pipelines
• Strong communication and active listening skills
• Ability to multitask (phone + CRM documentation simultaneously)
• Proficiency with CRM systems and Microsoft Office tools
• Ability to work remotely with a high level of focus and accountability
• Preferred: Bachelor’s degree
• Strongly preferred Senior Living Community Sales Experience
• Work Environment: Fully remote role with a required dedicated home office space
• High-speed, hardwired internet connection required
• Company-provided laptop, VOIP system, CRM access, and tools
• Schedule includes some evenings, weekends, and holidays

About A Place for Mom

A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies.

Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other.

We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference.

Our employees live the company values every day:

Mission Over Me

: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.

Do Hard Things

: We are energized by solving challenging problems and see it as an opportunity to grow.

Drive Outcomes as a Team

: We each own the outcome but can only achieve it as a team.

Win The Right Way

: We see organizational integrity as the foundation for how we operate.

Embrace Change

: We innovate and constantly evolve.

Additional Information:

A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview.

If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

All your information will be kept confidential according to EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.