layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Installation Specialist - Pittsburgh, PA at SpotOn | LAYIQ

Conducting Virtual Site Surveys
Conduct comprehensive virtual assessments, including complex or escalated restaurant sites.
Validate readiness of wiring, electrical infrastructure, networking, and internet performance.
Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks.
Provide technical guidance to clients and vendors to resolve issues.
Collaborate with Project Managers, Technicians, and Engineering to ensure installation success.
Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing.
Recommend improvements to survey tools, templates, and internal processes.
Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes.
Conducting Installations
Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
Complete cabling, patching, and connectivity setup.
Deliver onsite training and live support for staff and management.
Implement menu/system updates and reporting configuration.
Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting.
Lead follow-ups with clients to ensure smooth transitions and adoption.
Travel regularly to client sites as required.
Quality Assurance
Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
Review and verify outcomes before submission to maintain consistency and high-quality standards.
Identify and address process gaps or errors to drive continuous improvement and operational excellence.
Skills & Knowledge
Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization.
Skilled in advanced network testing (speed, latency, DNS) and translating findings into actionable guidance for non-technical stakeholders.
Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues.
Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments.
Proven ability to manage complex, multi-site projects independently and mentor junior team members.
Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person.
Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows.
Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management.
Excellent organizational, multitasking, and communication skills with a professional approach under pressure.
Demonstrated success in 50+ POS installations or comparable technical deployments.
Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses.
Previous Experience
2-3 years of restaurant and/or technical support experience
Experience in fintech or SaaS environments preferred.
Education / Professional Training
A high school diploma or GED is required.
An Associate degree in Information Technology, Computer Networking or Systems Administration, Engineering Technology, Business Administration, Hospitality Management (with strong technical acumen) or a related field is preferred.
An equivalent combination of education and experience may be considered.
Travel Requirements
Ability to travel up to 50-75%, including local and out-of-state travel with overnight stays as needed.
Languages & Level of Proficiency
Fluent in English (written and verbal)

Installation Specialist - Pittsburgh, PA

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